Guideline: CLF - Operations Dashboard Foundation

A selection of operational KPIs to give a true picture of front line performance, to drive operations excellence behaviours throughout the organization, and to embed a "measure to improve" mindset.

Related Elements

Analyse Impact Of Changes To Team
Analyze Issues
Analyze Potential Over-delivery Of Services
Analyze Risks
Analyze Security OR Data Protection Breach
Assess Conformance To Quality Objectives
Assign Tasks To Team Members
Capture And Assess Service Measurements
Conduct Kick-Off Meeting
Conduct Knowledge Sharing Sessions
Conduct Team Building Session
Confirm Roles And Responsibilities
Create Baseline Of Documents For Service Engagement
Develop Risk Control Plan
Evaluate Team Performance
Finalize And Confirm Service Engagement Dashboard Requirements
Finalize And Confirm Service Reporting Requirements
Hold Capgemini Status Review Meeting
Hold Client Status Meetings
Hold Governance Meeting
Hold Supplier Progress Meeting
Identify And Document Issues
Identify And Document Risks
Identify Corrective Actions
Identify Trends In Services Consumption
Manage Dependencies
Manage Handover Plans
Manage Service Operations Breaches
Manage Service Transition Breaches
Monitor Supplier Progress And Performance
Obtain Acceptance For Ongoing Services And In Flights Projects
Obtain Acceptance To Commence Delivery Of Services
Optimise Individual Utilisation
Optimise Rightshore Ratio
Produce Service Engagement Status Report
Produce Service Level Report
Report Financial Status
Report Issue Status
Report Risk Status
Report Service Requirements Status
Review And Adapt Service Measurement Objectives
Review Individual Schedules
Review Issues And Actions
Review Outstanding Service Engagement Actions
Review Project Delivery
Review Risks And Actions
Review Service Delivery
Review Service Demand And Supply Forecasts
Review Service Improvement Implementation
Setup Service Engagement Dashboards